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Service Director

Position Title: Service Director

Location: Madison, WI
Salary Interval: Salaried

Please complete an application online or by stopping into our office to complete an application by hand.

Our office is located at:
2225 Kilgust Road Madison, WI 53713

POSITION DESCRIPTION

The Service Director is responsible for the oversight and management of the Service division.  This role will be accountable for the financial performance of the division, driving strategic goals and initiatives, providing leadership and day-to-day support to the Service team and representing the company in the most professional manner with both internal and external stakeholders.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Provide oversight and leadership to all service operations, ensuring work is completed in accordance to company standards by meeting safety, quality and profitability targets.
  • Embody the Dave Jones, Inc. Vision, Mission and Core Values and ensure these are practiced and embraced by all team members.
  • Responsible for financial performance of the division, meeting target operating metrics and communicating projections.
  • Directly manage the Service Manager, Project Managers and Service Admin Specialist, providing ongoing guidance, support and feedback on job duties and expectations.
  • Establish the annual sales and expense budgets and forecast for the Service division.
  • Execute the budgets, work to achieve growth goals, gross margin goals and contribution margin goals.
  • Provide strategic direction to the Service division, including communication of organization goals and specific division goals to support the overall strategy.
  • Confer with the President and Management Team to review achievements and areas of concern.  Work to determine appropriate path of action to reach department objectives.  Act to resolve any performance issues.
  • Drive operational discipline throughout the Service division.  Understand key drivers of the business, hold the team accountable to performance and drive action on improvement opportunities.
  • Communicate with customers as needed to discuss opportunities and resolve issues.
  • Work with a high degree of integrity and honesty and promote a positive image that aligns with Dave Jones’ core values and culture.
  • Collaborate with Service Manager regarding call volume and technician capacity.  Make decisions on hiring needs based on workload and forecasts.
  • Actively support continuous improvement, identify opportunities to reduce costs, drive efficiencies and improve overall division performance.  Standardize and streamline core processes within the Service division.
  • Promote communication and collaboration between demand service and installation teams to identify best practices and opportunities for improvement.
  • Complete annual performance reviews on all direct reports, review completed performance reviews for Service employees and provide suggested wage adjustments as needed.
  • Manage vehicle allocations among the Service team.
  • Build and maintain relationships with manufacturers and suppliers.  Assist the team in managing pricing and availability while protecting profitability for the division.
  • Establish professional development plans and opportunities for office and field staff within the Service division.
  • Support and grow the Dave Jones, Inc. Safety Culture, program and policies.  Actively involved in policy development, procedural implementation and compliance with policies and procedures developed by the Safety Director.
  • Work with QA Manager on any product changes or substitutions.
  • Provide expertise and guidance as it relates to product and installation quality.  Ensure that the team is updated on quality issues and provided with feedback and training as needed.  Serve as a member of the Dave Jones, Inc. Quality Assurance Committee.

SKILLS AND QUALIFICATIONS:

  • Associate’s Degree in Business Management or Construction-related field; or Bachelor’s Degree in Construction Management preferred but not required if minimum experience levels are met.
  • Minimum of 5 years experience leading a service business or in a fast-paced leadership position.

LICENSING AND CERTIFICATIONS:

  • EPA Certificate

BENEFITS: 

Major Medical & Dental Insurance *Voluntary Short-Term Disability Insurance *Long-Term Disability Insurance *Group Life Insurance *Voluntary Group Life Insurance *Holiday Pay *Paid Time Off *401(k) Savings Plan with Employer Match *Employee Purchases and Discounts

EQUAL OPPORTUNITY EMPLOYER

Dave Jones, Inc. is an Equal Opportunity Employer. Dave Jones, Inc. does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical of mental disability, military status or unfavorable discharge from military service, or any other legally protected status.

 

Please note that a full application is required for employment. If you have time to fill it out now, please visit https://bit.ly/3zqGSnh If you are in a hurry, please complete 30-Second Quick Apply below:

Our Core Values

Customer Focused

We create raving fans by always providing outstanding customer service.

Excellence

We strive to be the best at everything we do and we take great pride in the quality of our work.

Family

We are a family oriented company with a culture of compassion and safe work practices.

Forward Thinking

We embrace change and there are no limits to what we can achieve together.

Giving Back

We positively impact our industry and the communities we live and work in.

Work Hard, Play Hard

We promote a work environment in which lasting friendships are created and hard work and fun go hand in hand.